New COVID-19 Protocols

Last updated July 31, 2020.

Due to the COVID-19 Pandemic, we will be exercising extra precautions for the safety of our clients and staff. At the time you make your appointment with us or at the time you drop into our Calgary or Edmonton office, please let us know if you, or someone you have been in close contact with, have traveled out of the country in the last 14 days or if you are experiencing flu-like symptoms.

When arriving at our office you must be in compliance with bylaw 19408 which requires that you wear a face mask in all indoor public places indoors, if you do not have a mask, we will provide you with a non-surgical face mask. We will also request that you use the hand sanitizer which we will supply. Please note that hand washing is recommended as a better alternative to the use of hand sanitizers and if you wish to wash your hands for the necessary 30 seconds it takes to kill the virus, please ask reception to provide you with the bathroom key.

Our washrooms are sanitized regularly and our reception is sanitized after each client visit for your safety. We thank you for your attention and cooperation in this matter. Please do not hesitate to contact us should you have any questions or concerns.

With the COVID-19 Pandemic is having unforeseen implications on Canadian taxes, we will be exercising extra precautions for the safety of our clients and staff.

We are asking our clients to follow these steps while in our offices:

  • There are clearly marked lines for social distancing for clients when speaking with reception;
  • We will limit face to face meetings when possible and use Teams/Facetime or WhatsApp to video chat with clients instead;
  • Clients will be guided directly to boardrooms when they come in for meetings;
  • Whenever possible, information to clients will be by email rather than mail or in person;
  • We will log all client visits for contact tracing purposes should it become necessary;
  • Clients will be prescreened before their appointments to ensure they are healthy and safe to visit our office. At the time of screening, we will give our message of encouragement to wear a mask for the appointment;
  • We have hand sanitizers and disposable masks for clients visiting the office;
  • We have trained our staff for distancing and COVID safety and have set up procedures to ensure we can effectively distance ourselves;
  • We require our staff to self-quarantine during illness and after illness for 14 days as well as for travel to hot spots or out of province;
  • We have a safe procedure for the dropping off of materials as well, materials stay in a holding area for 48 hours before handling;
  • Our high traffic areas are sanitized daily except for the reception area which is sanitized between client visits;
  • We are a mask friendly firm for our staffs much as for clients (We have homemade non-surgical masks for our staff and disposable masks for our clients);
  • We have been rotating our staff to mitigate risk;

We thank you for your assistance and cooperation in this matter.  Please feel free to contact us should you have a special circumstance and require special arrangements.

To assist our clients, we have compiled a list of resources for both businesses and individuals. 

We thank you for your assistance and cooperation in this matter.

Please contact us if you have any questions about our services during this time.

 

Updated 06/02/2020